SEATTLEChimneyProsREPAIR • INSPECTION • SERVICE

Privacy Policy

Last updated: March 23, 2026

1. Introduction

Seattle Chimney Pros LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seattlechimneypros.com ("the Site") or use our services. This policy applies to information collected online through the Site only.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Full name
  • Phone number
  • Email address
  • Property address
  • Description of chimney or fireplace issues
  • Photos and videos you upload through our contact forms

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website or search terms
  • Geographic location (city/region level)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service requests and provide free estimates
  • Schedule appointments and communicate about your service
  • Send appointment reminders and follow-up communications
  • Improve our website and customer experience
  • Display relevant advertisements on other websites (remarketing)
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS & Telephone Communications (TCPA Consent)

By providing your phone number through our website forms, you expressly consent to receive communications from Seattle Chimney Pros, including:

  • Phone calls and text messages related to your service inquiry
  • Appointment confirmations and reminders
  • Follow-up communications about completed or upcoming services

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us directly. Reply HELP for assistance.

Your consent to receive SMS messages is not a condition of purchasing any services. Your mobile phone number will not be shared with or sold to third parties. Carriers are not liable for delayed or undelivered messages.

5. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (SSL/TLS), secure cloud storage, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and uploaded media are retained for up to 3 years after your last interaction with us. You may request earlier deletion at any time by contacting us.

7. Photos and Videos

When you upload photos or videos through our contact forms, these files are stored securely and used solely for the purpose of assessing your chimney or fireplace service needs. We do not share your uploaded media with third parties without your consent. You may request deletion of your uploaded files at any time by contacting us.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. Types of cookies we use:

  • Essential cookies — required for the website to function properly
  • Analytics cookies — help us understand how visitors use the Site (e.g., Google Analytics)
  • Advertising cookies — used to display relevant ads on other websites (e.g., Google Ads remarketing)

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Remarketing & Advertising

We may use Google Ads remarketing to display advertisements to users who have previously visited our website. Third-party vendors, including Google, may show our ads on sites across the internet using cookies. You can opt out of Google's use of cookies by visiting Google's Ad Settings. You can also opt out of third-party vendor cookies at the Network Advertising Initiative opt-out page.

10. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals. We currently honor DNT browser signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

11. Third-Party Services

We may use the following third-party services:

  • Google Analytics — to analyze website traffic and usage patterns
  • Google Ads — for remarketing and advertising
  • Supabase — to securely store form submissions and uploaded files
  • Vercel — to host and deliver our website

These third-party providers have their own privacy policies governing how they handle data. We encourage you to review their policies.

12. Call Recording

Phone calls to or from Seattle Chimney Pros may be recorded for quality assurance, training, and dispute resolution purposes. By calling us or accepting our calls, you consent to the recording of the conversation.

13. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications and SMS messages
  • Opt out of remarketing and personalized advertising

To exercise any of these rights, please contact us at contact@seattlechimneypros.com. We will respond to your request within 30 days.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know — You may request that we disclose what personal information we collect, use, and share about you.
  • Right to Delete — You may request deletion of your personal information, subject to certain exceptions.
  • Right to Opt Out — You have the right to opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights.
  • Right to Correct — You may request correction of inaccurate personal information.

To make a CCPA request, email us at contact@seattlechimneypros.com with the subject line "CCPA Request." We may need to verify your identity before processing your request.

15. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals via email within 7 business days of discovering the breach. We will also post a notice on our website and comply with all applicable state and federal breach notification laws.

16. Children's Privacy (COPPA)

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete the information.

17. CAN-SPAM Compliance

We comply with the CAN-SPAM Act. If you receive marketing emails from us, each email will include an unsubscribe link. We will honor opt-out requests within 10 business days. We do not use false or misleading subjects or email addresses.

18. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: